Shipping Policy

We offer free standard shipping on orders over $25 within the U.S. and Puerto Rico. Packages will be shipped via USPS Priority Mail unless another shipping method is selected. 

Order Processing: All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

International Shipping

For Canada and other available international locations, we offer both USPS and DHL Express shipping options. Shipping charges for your order will be calculated and options will be displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Diamonbliss is not responsible for these charges if they are applied and is your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@diamonbliss.com with your name and order number, and we will look into it for you.

Returns Policy

We accept returns up to 60 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

To start a return, contact us at info@diamonbliss.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

In the event that your order arrives damaged in any way, please email us as soon as possible at info@diamonbliss.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@diamonbliss.com.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Repairs