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Frequently Asked Questions

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. You can also create an account on to track all of your purchases and shipments in one place.

We currently accept all major credit cards through Shop Pay, PayPal, and Google Pay.

Verify that your billing information matches your billing address. Also, check that your three or four-digit verification code matches the code found on your card. If your order is declined, some instances will cause a pending transaction on your bank or credit card statement, which will automatically void within 3-5 business days.

Customizing is not available for any items at this time.

We offer free standard shipping on all orders of $50 or more within the U.S. and Puerto Rico. Packages will be shipped via USPS Priority Mail. We also offer USPS 2nd Day Air expedited services within the continental USA. For Canada and other available international locations, we offer both USPS and DHL Express shipping options. Shipping charges for your order will be calculated and options will be displayed at checkout.

All orders that select USPS 2nd Day Air expedited services and are submitted through successfully before 11 AM Eastern Time on a business day (excluding any holidays) will be shipped the same day. Otherwise please allow 1-2 business days for your order to arrive.

To view our current return policy please click the link below:

Chemically, pure silver is not very reactive—it does not react with oxygen or water at ordinary temperatures, meaning it does not tarnish easily. Our rhodium, gold, or platinum plating on jewelry provides maximum durability and helps prevent the sterling metal from interacting with the elements that cause oxidation.

It is recommended to use warm, soapy water and a soft cosmetic brush. It is highly recommended for plated jewelry to not use dips, cleaners, or polishing cloths, as this can wear down or remove the surface plating of your piece. Fashion Jewelry items may be sensitive to water exposure, please ensure to use a damp cloth and thoroughly towel dry.

Remove any fashion or sterling silver cubic zirconia jewelry when doing any rigorous activity such as housework, working out, swimming, showering, to ensure the longest possible luster and shine of your jewelry.

Store cubic zirconia jewelry in a fabric-lined box for protection and keep jewelry separated to prevent scratching and other damage.

To review the latest information on all things jewelry please click the link below:

Any other questions?

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